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Terms and Conditions
I NEED PAMPERING LTD (INEEDPAMPERING.COM) TERMS AND CONDITIONS OF USE
Use of the Ineedpampering.com website is provided subject to the following Terms and Conditions:
The information published on the Ineedpampering.com website is provided as a service to users, to be used for informational purposes only.
While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice.
The Ineedpampering.com web site is an internet service published by I Need Pampering Ltd using the site the user automatically accepts our Terms and Conditions. We may change and republish the Terms and Conditions from time to time. It is up to the user to regularly review these Terms and Conditions and note any changes. Continued use of the site after a change has been made indicates the user's acceptance of those changes.
Any material found within the Ineedpampering.com web site, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted without the express permission of Ineedpampering.com, whereupon, if approved, the appropriate licence may be granted.
We may publish links to external independent websites, however, Ineedpampering.com cannot be held responsible for the content of those web sites. By linking to other websites does not indicate that Ineedpampering.com agrees with any claims, statements or opinions published by those sites. Ineedpampering.com shall not be responsible for an external site loading within the frameset of the Ineedpampering.com website - if users encounter this they should contact the Ineedpampering.com webmaster immediately with as much information as possible, including the pages they were viewing immediately prior to the event.
In no event will Ineedpampering.com be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
Ineedpampering.com does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
The names, images and logos identifying Ineedpampering.com, or third parties and their products and services are proprietary marks of Ineedpampering.com and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Ineedpampering.com or any other third party.
Ineedpampering.com has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.
Before you place an order please read below, as it forms an important part of our terms and conditions. It also contains important information about your order.
By submitting an order to us through our website you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
All prices shown on the website are in GBPSterling, are inclusive of VAT at 20%, where applicable, and may change from time to time. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.
All of the products featured on our website have been carefully selected for Online shopping. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.
All items are subject to availability.
Ineedpampering.com gift certificates are evidence of payment for a given experience. Except as specified herein the payment is non-refundable. Each voucher will show a certificate number which must be quoted when dealing with Ineedpampering.com and which will be used to identify your payment. Vouchers and the associated reference must be kept safely and securely. Ineedpampering.com will take no responsibility for any loss you may incur as a result of impersonation or identity fraud.
The certificate date of puchase will be detailed on your gift certificate, expiry will be between four and twelve months from date of purchase as detailed in the You Need to Know section on your certificate.
Ineedpampering.com can not be held responsible for lost or missplaced certificates.
Accepting your order
The acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and us will occur when the order is despatched, unless you have cancelled the order- in accordance with our instructions.
- We will send you an e-mail acknowledging your order, once it has passed through our security checks.
- We may not accept your order for one of the following reasons:
- We may have been unable to obtain authorisation for your payment.
- The product you ordered may be out of stock.
- We may have identified a pricing or product description error.
- There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.
Cancelling your order
Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with an operator it is not possible to change this date unless the operator agrees to the change. Where a date cannot be altered by an operator it will not be possible to issue a refund. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they will contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation, Ineedpampering.com will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
If you would like to cancel your order please contact our Customer Services Department by calling 0845 190 1895.
For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Mike Povall for Ineedpampering Ltd of Unit 1.21 Waulk Mill, Bengal Street, Manchester. M4 6LN
Our nominated representative for the purpose of the Act is Mike Povall.
1. INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:-
1.1.1 information that you provide by filling in forms on our site www.ineedpampering.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site;
1.1.2 if you contact us, we may keep a record of that correspondence;
1.1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.4 details of transactions you carry out through our site and of the fulfilment of your orders; and
1.1.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2. IP ADDRESSES AND COOKIES
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:-
2.1 to estimate our audience size and usage pattern;
2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;
2.3 to speed up your searches; and
2.4 to recognise you when you return to our site.
3. WHERE WE STORE YOUR PERSONAL DATA
3.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. USES MADE OF THE INFORMATION
4.1 We use information held about you in the following ways:-
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
4.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and
4.1.5 to notify you about changes to our service.
4.2 Subject to paragraph 4.5 below, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or by telephone.
4.3 If you are an existing customer, we will contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
4.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this.
4.5 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
4.6 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
5. DISCLOSURE OF YOUR INFORMATION
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
5.2 We may disclose your personal information to third parties:-
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.2 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
6. YOUR RIGHTS
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. ACCESS TO INFORMATION
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All prices shown on the web site are inclusive of mainland UK postage costs. A charge of (£1.95) will be made to cover postage and packing on single unit orders sent to anywhere in the UK. Prices for multiple units are available by request.
At Ineedpampering.com we aim to process and deliver items in stock within 10 working days of order date to virtually anywhere in the UK and Channel Islands: to your home, place of work or any other address you wish to specify. All deliveries are made by Royal Mail and subject to their own delivery terms and conditions.
Next Day Delivery
All orders placed up to 3pm Monday to Friday for Next day delivery will be dispatched that day, orders made after this time will be despatched the following working day. Orders Placed after 3pm Friday, all day Saturday and Sunday will be dispatched the following working day. Next Day delivery is a signed for service.
Mail order items can not be delivered Next Day, if an order for a next day item, eg, Hamper, Gift Box etc is placed your certificate will be sent out Next Day and the gift will follow standard delivery.
We have been advised from Royal Mail that the last postal dates for Items to be received in time for Christmas 2013 are:
- First Class Items Last date Friday 20th December 2013 for order placed prior to 3.00 pm
- Next Day Delivery Last date Monday 23rd December 2013 for order placed prior to 3.00 pm
- Last post on Monday 24th December 12 pm
Orders placed after 3.00pm or after 12pm on Christmas Eve will be processed and dispatched the next working day.
Please note we can not guarantee this service and can not be held responsible for orders received after the dates advised. This is purely for information purposes as advised by the Post Office, please call the office direct with any queries on 0845 190 1895
Please note we are not open for customer enquires from 1pm on the 24/12/13 until 30/12/2013.
Office Opening: 30/12/13 10am - 3pm
31/12/13 10am - 2pm
All orders placed in this period will be posted as normal from the dispatch centre.
Ineedpampering.com warrants its products to be free from defects in materials and workmanship for 90 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty,Ineedpampering.com will, at its option, repair or replace non-conforming goods.
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, Ineedpampering.com liability and that of its vendors of new goods shall not exceed the value of the goods sold. Neither Ineedpampering.com nor its vendors shall be liable for direct, indirect, special, incidental or consequential damages, whether based on contract, tort or any other legal theory. To the extent allowed by local law,Ineedpampering.com and its vendors disclaim any other warranty of any kind, whether express or implied warranties of merchantability and fitness for a particular purpose
You have the right to return any goods or vouchers within 7 days of receipt for a full refund (Not including P&P if Next Day Delivery was requested)
All refunds made after 7 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater). Once you or your recipient has redeemed your voucher and booked an experience with an operator you are bound by their Terms and Conditions. Please make yourself aware of these at the time of booking. All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card.
All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser's account.
To request a refund you MUST return your voucher to I Need Pampering, Customer Services, Unit 1.21 Waulk Mill, Bengal Street, Manchester, M4 6LN along with a covering letter detailing the reason for your refund request.
Proof of postage is not proof of receipt, Ineedpampering.com can not be held responsible for items lost in transit.
In the event of faulty or damaged goods, please send the item back to us to:
I Need Pampering Ltd
Unit 1.21 Waulk Mill
51 Bengal Street
Please note that return costs are not pre-paid. Postage or other return costs will be your responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
If you have any further questions about our returns policy please contact the Ineedpampering Customer Services team on 0845 190 1895
In order to leave a review, customers must have purchased or been given as a gift the product they're commenting on and attended the experience.
We cannot publish comments which contain; inappropriate language or abuse or comments unrelated to the product. All reviews and comments are approved by a member of the team before posting, any that are inappropriate or offensive will not be approved and/or will be removed.
We welcome your feedback on all of our gift certificates. If you have a problem or complaint on the day, please bring it to the attention of the host or manager at the venue as soon as possible so they have a chance to put matters right. In general, we consider it unreasonable if you take no action during an event, but then write a letter of complaint at a later date.